Managing the Customer Experience

With the rising affluence and advances in IT in the society, incomes and living standards rose continuously. These contribute to a qualify in lifestyle and lead to increase demand for harvest-tides and redevelopments. As a result, customer is expecting a good quality customer experience. Customer helping plays an substantial role in an organizations ability to generate income and revenue. Successful customer go is an on-going process of meeting and exceeding customer expectations. A customer service experience can change the entire perception a customer has of the organization.Through the articles on customer complaints and compliments, I had read and summarized the sundry(a) points customers consider as important to enjoying quality customer experience. Firstly, body language and communication. Two of the most important parts of positive body language are smiling and eye contact. Customers expect staff to facial expression into their eyes as they are having a communication. This shows that the staff respect them and by listening to them. Also, staff reactivity will create a bond of trust and a communication comfort level. Secondly, be an information expert.In other words, staffs are to know what products or services they are offering back to front. any(prenominal) the situation may be, staffs are expected not to leave customer with an unanswered question. This is critical because it determines the keeping of customers as staffs are the customer only contact to determine how to use the product or service to get the best return on investment. Thirdly, anticipate customer needs. Staffs are encouraged to look for slipway to serve their customer more than they expect. For instance, to remain contact with customers by keeping them informed of new events, product updates or even calling to say hello.In doing so, customer will be amazed by the employee who make the effort in going the extra mile to help them. In addition, they will recover that they are we ll taken care of and this creates a seamless relationship. In conclusion, I had quoted a meaningful quote from the web from the point of view of a customer. Quality customer experience refers to the customer pilgrimage which makes them feel happy, satisfy, served and cared, with a sense of being respected, according to his or her expectation or standard, start from first off contact and through the whole relationship.